FAQ

Simply put, we care about our clients, treating their memories like our own! This is not a hobby for us. We’re not a messy TV repair store running transfers in the back or individuals doing this as a side business in a spare bedroom.  We’re a family owned (not a franchise) zero debt-based memory transfer company. The owner, Lance Gray, has been in the video production & graphics world for 30+ years creating, shooting, and editing film and video for most of that time and speaking around the country encouraging and teaching video professionals too. Many of our team members are also former production companies owners also. We’ve transferred film and videos to DVD and digital formats as Action Video Service since 1999 serving every day moms and dads to well known corporate billionaires!

Want to know more about the boss?
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No. Everything (and we do mean everything), including the film transfers are done on-site. The benefit is that our turn-around time BLOWS AWAY the competition. We’ve heard stories of a single VHS taking 1-2 MONTHS to get back when dropped off at the other places ~ or turns on film taking 4-6 months!?! Typically, when a client has a single videotape transfer we’ll have it ready within the week. Naturally, it does depend on our workload (and rush fees may apply), but we always try to give our clients a realistic time-frame at drop off.

Know too that the person behind the desk at any of these firms knows ZERO about your transfer.  They are simply putting it in a box and shipping it across the country!  Believe us, we’ve RE-DONE MANY transfers from unhappy clients of these stores.  We’ve seen examples of a 30 minutes video with the content plus another 7.5 hours of blank static.  When you choose us, you’re dealing with the actual people who do the work.  Trust us…you’ll be glad you did.  Feel free to hop on over to GOOGLE REVIEWS or YELP to read lots of 5 stars reviews about Action Video Service (there really is a difference)!

We’ve been in business as Action Video Service since 1999. We opened our retail studio in April of 2011 (re-locating from just down the road) in the Tom Thumb Shopping Center area at 819 W Arapaho, Suite 23 in Richardson, Texas. Prior to our current location, Lance also owned multiple corporate video production companies starting all the way back in 1994.

All media is sorted in the order it’s received. However, it also depends on the number of films, slides, photos, or video tapes you drop off (and our current workload). If it’s only a couple of tapes, we’ll generally have them ready within a week or so. Film transfers are more labor intensive and can take anywhere from 2-4 weeks (again, there’s a BIG difference between leaving 5 film reels versus 50 and the amount of time it takes to complete ~ oftentimes, clients will receive their media much quicker than the estimated time). Ultimately, we always try to give our clients a realistic expectation at the time of dropping off a project.

We perfectly understand the concern, but we’ve transferred millions (yes, millions) of feet of film and video tape over the years without incident. We’re caring professionals and we treat your content like our own! It’s in good hands and when your tapes are dropped off we tag them with an identifying code and each order is put into its own box and properly labeled. Client projects are NEVER mixed with other client orders and are always processed in a specific sequence. However, because we deal with so many clients in any given week and the process is either real-time for videotape or frame-by-frame for film, it’s simply not possible to wait while it’s done.

Absolutely you get your original media back plus the transfer media! Realize too, that many other companies will charge you $10-15 for EACH piece of media to return the original. There is no extra or hidden charge to return your material with us because what you leave is what you’ll get back.

Absolutely! We have multiple towers and high capacity disc printers here on location so we can turn short-run (1-100+) DVD & CD copies in a hurry.

While some TVs can play videos from a Flash drive…many cannot because of their format.  We suggest the NEUMI Atom 4K.  We use the NEUMI at our studio and highly recommend it for our clients.  Read our BLOG POST about it for more information.

You can purchase through this link on Amazon.com  https://amzn.to/3JyOh5z

** Action Video Service, LLC is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com **

Lots of Fortune 500 companies, schools, churches, and thousands of regular moms & dads to high profile corporate billionaires. A short list includes: The Smithsonian, Google, Netflix, The Discovery Channel, The Sixth Floor Museum (JFK), DKNY, Fossil, McDonalds, The Holocaust Museum, Dallas Cowboys Cheerleaders, HSBC, Chase Bank, Intuit, D Magazine, Hotels.com, Texas Health Resources and thousands of others from around the world!

Feel free to read online the hundreds of reviews posted about us.  Almost all are 5-STAR…there’s a reason for that and we know it (and are humbled and honored by it too!)